Connectivity issue with all proxies
Resolved·Full outage

This incident has been resolved.

Wed, Oct 13, 2021, 09:53 AM
(3 years ago)
·
Affected components
Proxy Server
Web Dashboard/API
Updates

Resolved

This incident has been resolved.

Wed, Oct 13, 2021, 09:53 AM

Monitoring

A fix has been implemented and we are monitoring the results.

Wed, Oct 13, 2021, 09:23 AM(29 minutes earlier)

Identified

Approximately 55% of the proxy network is now re-activated.

Wed, Oct 13, 2021, 09:11 AM(11 minutes earlier)

Identified

Approximately 50% of the proxy network is now re-activated.

Wed, Oct 13, 2021, 09:04 AM

Identified

We are observing the success rate of proxy requests are gradually increasing.

Wed, Oct 13, 2021, 08:55 AM

Investigating

We are observing more servers and networks hosted by our datacenter becoming available. Webshare team is working to restore the service availability ASAP. You may experience intermittent connectivity issues during this time.

Wed, Oct 13, 2021, 08:25 AM(30 minutes earlier)

Investigating

We currently do not have an exact timeline for the resolution of the issue. We are following our datacenter providers guidance on ETA. We will keep you updated on this page with any news.

Wed, Oct 13, 2021, 08:12 AM(13 minutes earlier)

Investigating

We are continuing to investigate this issue.

Wed, Oct 13, 2021, 07:58 AM(13 minutes earlier)

Investigating

We are experiencing some of our servers gradually becoming available. During this time, you may experience intermittent connectivity issues both with the proxies and with the dashboard.

Wed, Oct 13, 2021, 07:48 AM(10 minutes earlier)

Investigating

We are observing that the outage is impacting all OVH datacenters globally. Our fallback datacenters in separate regions are impacted too. We continue monitoring the situation.

Wed, Oct 13, 2021, 07:36 AM(11 minutes earlier)

Investigating

We are continuing to investigate this issue.

Wed, Oct 13, 2021, 07:32 AM

Investigating

We are experiencing a complete system outage. Currently all of the datacenters of OVH are unavailable which is affecting all of our API, Web dashboard and the proxy connectivity.

Wed, Oct 13, 2021, 07:27 AM

Investigating

We are currently investigating this issue.

Wed, Oct 13, 2021, 07:22 AM