General proxy outage affecting all proxies and the dashboard

Incident Report for Webshare Proxy

Resolved

This incident has been resolved.

Posted Sep 20, 2022 - 05:02 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 20, 2022 - 04:55 PDT

Identified

We have experienced a major outage for our 2 core datacenters in OVH. We are looking into resolving the network connectivity issue with our upstream provider.

Posted Sep 20, 2022 - 04:50 PDT

Update

We are continuing to investigate this issue.

Posted Sep 20, 2022 - 04:44 PDT

Investigating

We are currently investigating this issue.

Posted Sep 20, 2022 - 04:35 PDT

This incident affected: Proxy Server and Web Dashboard/API.