Network connectivity issues with some of the USA proxies

Incident Report for Webshare Proxy

Resolved

This incident has been resolved.

Posted Jul 06, 2022 - 14:59 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 06, 2022 - 14:31 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 06, 2022 - 14:22 PDT

Identified

We have identified the problematic IP ranges. You can replace any non-working IP ranges free of charge by following the steps below:

1) Navigate to Proxy Replace page (https://proxy.webshare.io/proxy/replace).
2) Click on the "Proxy is not available for more than 15 minutes" option.
3) Click "Save Changes" button.

Thank you for your patience and we apologize for any inconvenience this outage may have caused.

Posted Jul 06, 2022 - 14:05 PDT

Investigating

We are currently investigating this issue.

Posted Jul 06, 2022 - 13:51 PDT

This incident affected: Proxy Server.