Connectivity issue with some of the USA proxies

Resolved·Degraded performance

This incident has been resolved.

Sat, Mar 11, 2023, 12:23 AM

(2 years ago)

Affected components

Mar 10, 2023, 06:02 PM

Mar 11, 2023, 12:16 AM

Proxy Server

Updates

Resolved

This incident has been resolved.

Sat, Mar 11, 2023, 12:23 AM

Monitoring

All of the impacted proxies are now restored.

Sat, Mar 11, 2023, 12:16 AM

Identified

90% of the proxies which were initially impacted is now fixed. We continue restoring the remaining of the proxies.

Sat, Mar 11, 2023, 12:12 AM

Identified

We are continuing to work on a fix for this issue.

Fri, Mar 10, 2023, 10:54 PM(1 hour earlier)

Identified

Some of the impacted proxies are now working again. We continue working on bringing up the remaining of the proxies.

Fri, Mar 10, 2023, 10:01 PM(53 minutes earlier)

Identified

We are continuing to work on a fix for this issue.

Fri, Mar 10, 2023, 08:31 PM(1 hour earlier)

Identified

We have identified the problematic IP ranges. You can replace any non-working IP ranges free of charge by following the steps below:

1) Navigate to Proxy Replace page (https://proxy.webshare.io/proxy/replace).2) Click on the "Proxy is not available for more than 15 minutes" option.3) Click "Save Changes" button.

Thank you for your patience and we apologize for any inconvenience this outage may have caused.

Fri, Mar 10, 2023, 07:27 PM(1 hour earlier)

Identified

The issue has been identified and a fix is being implemented.

Fri, Mar 10, 2023, 07:02 PM(24 minutes earlier)

Investigating

We are currently investigating this issue.

Fri, Mar 10, 2023, 06:02 PM(1 hour earlier)