Intermittent connectivity issues on some European Proxies
Resolved·Degraded performance

This incident has been resolved.

Thu, Sep 8, 2022, 10:37 PM
(2 years ago)
·
Affected components
Proxy Server
Updates

Resolved

This incident has been resolved.

Thu, Sep 8, 2022, 10:37 PM

Monitoring

A fix has been implemented and we are monitoring the results.

Thu, Sep 8, 2022, 09:28 PM(1 hour earlier)

Identified

The issue has been identified and a fix is being implemented.

Thu, Sep 8, 2022, 09:13 PM(15 minutes earlier)

Investigating

We have identified the problematic IP ranges. You can replace any non-working IP ranges free of charge by following the steps below:

​1) Navigate to Proxy Replace page (https://proxy.webshare.io/proxy/replace).​2) Click on the "Proxy is not available for more than 15 minutes" option.​3) Click "Save Changes" button.

​Thank you for your patience and we apologize for any inconvenience this outage may have caused.

Thu, Sep 8, 2022, 08:51 PM(21 minutes earlier)

Investigating

We are currently investigating this issue.

Thu, Sep 8, 2022, 08:35 PM(16 minutes earlier)