Some users plans are not being updated after payment
Resolved
Degraded performance

There was an issue where payments did not result in plan changes. This is now resolved for new payments. For users effected in this window of time we are investigating how to fix for them too.

Fri, Aug 30, 2024, 11:53 AM
4 months ago
Affected components
Web Dashboard/API
Updates

Resolved

There was an issue where payments did not result in plan changes. This is now resolved for new payments. For users effected in this window of time we are investigating how to fix for them too.

Fri, Aug 30, 2024, 11:53 AM
41m earlier...

Monitoring

Any new payments will now work as expected. We are now working to fix all effected users in the last day.

Fri, Aug 30, 2024, 11:11 AM
1h earlier...

Investigating

Some user's plans are not being correctly updated after payment.

Fri, Aug 30, 2024, 09:13 AM